Today I received a mail from one of my client, telling me that my staff was rushing when he was at her place, I apologise on my staff behalf, But then it sets me back thinking.
Was it really all my staff fault ? I understand that he might be rushing for time as he got a couple of places to rush to and he might miss his next appointment timing if he did not rush a bit, He is great in keeping to his appointment timing and will always strive to meet the stated appointment time.
Well I believe, nobody is wrong and nobody is right in this case. Just that sometime I think in this type of situation, we should justify on the spot whether to stay for a while more to explain slowly to client what is going on or to rush a bit and meet the next appointment time.