Woke up early this morning and decided to head to NEX for breakfast. Had a craving for a cup of hot coffee, so decided to head to Mac Donald for Breakfast.
Reach and queue up to order, placed my order for Big Breakfast set with coffee. Waited for around 3 minutes at the counter, in the mean time, the staff could not make any coffee, it seems that the coffee bean has to be changed. I just stood there waiting, the Manager came by and ask me to take a seat first and will send the coffee to me.
Happily, I took my breakfast and proceed to take my utensils, sugar and creamer and head to an empty seat. Sat down and start to eat my breakfast, halfway through my breakfast, I noticed that my coffee has yet to arrive. Was wondering why, but anyway proceed to finish my breakfast. After finishing my breakfast, The coffee has yet to arrive. I was very disappointed because obviously the staff and the manger had forgotten that they need to send the coffee to me.
I went over to the counter to look for the manager, when he saw me, he said “ Sir, errm, waiting for your coffee!!, Give me a Minute”
I said “ YES, but obviously it is too late already right” and went out of the restaurant. I wasn’t mad, but was very very disappointed. The restaurant wasn’t very packed, there is less than 10 people at that time. How could they forgot something easily. If the whole restaurant was packed, then I could easily forgive them.
I just wanted to have a cup of hot coffee to start my day, but was terribly disappointed that things turn out this way. I paid for my coffee but get no coffee, I had to go to the nearby coffeeshop to packet my coffee, which cost much less and I had it in less than a Minute.
Talk about Fast Food and Customer Service. I think it would be a long long long time, before I step into that particular restaurant again.